Privacy & Cookie Policy

Introduction

Enviroflex Pumps (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy & Cookie Policy explains how we collect, use, store and protect your personal data when you visit www.enviroflexpumps.com, contact us, or interact with our business.

We operate in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where applicable, we also comply with EU GDPR.

Who We Are

Enviroflex Pumps
Pump Point, Ascot Drive, Derby, DE24 8GZ
Company Registration Number: 3635981
Email: sales@enviroflexpumps.com
Telephone: +44 (0) 1332 913200

The Personal Data We Collect

Information You Provide to Us

We may collect and process the following information:

– Name
– Company name
– Job title
– Email address
– Telephone number
– Enquiry details
– Any other information you provide via contact forms or email

Information Collected Automatically

When you use our website, we may automatically collect certain technical information, including:

– IP address
– Browser type and version
– Time zone setting
– Device information
– Pages visited
– Website usage data

This information is collected using cookies and analytics tools, including Google Analytics.

How We Collect Your Data

We collect data through:

– Website contact forms
– Quote or enquiry forms
– Email communications
– Telephone conversations
– Newsletter or marketing sign-ups
– Cookies and analytics tools
– Our CRM system
– Klaviyo (where forms are connected for marketing purposes)

How We Use Your Data

We use personal data to:

– Respond to enquiries and provide quotations
– Provide customer support
– Manage business relationships
– Improve our website and services
– Send marketing communications where lawful
– Comply with legal and regulatory obligations

Where contact forms are processed through Klaviyo, your email address may be used for marketing communications, product updates and company news where you have provided consent or where legitimate interest applies. You may unsubscribe at any time using the link in our emails.

Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

– Contractual necessity
– Legitimate interests
– Consent (for marketing where required)
– Legal obligation

Data Storage and Security

We store enquiry and customer data within our secure Customer Relationship Management (CRM) system and associated business systems.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access to personal data is restricted to authorised personnel only.

International Data Transfers

Some of our service providers (including CRM, analytics and email marketing platforms) may process data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as adequacy decisions or approved contractual clauses.

Third-Party Service Providers

We may share data with trusted third parties where necessary to operate our business and website, including:

– Website hosting providers
– CRM providers
– Klaviyo (email marketing platform)
– Google Analytics
– IT and system administrators
– Professional advisers

These providers are required to process data securely and only in accordance with our instructions.

Cookies

Our website uses cookies and similar technologies to ensure functionality, improve performance, analyse visitor behaviour and support marketing activities where consent has been provided.

What is a Cookie?

A cookie is a small file placed on your device when you visit a website. Cookies help websites function efficiently and provide information to the website owner.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be switched off in our systems.

Analytics Cookies

We use Google Analytics to understand how visitors use our website. This helps us improve performance and user experience. Google Analytics may collect anonymised information such as pages visited, time spent on the site and referral sources.

Marketing Cookies

Marketing cookies may be used where you have consented to marketing communications. These may support our use of platforms such as Klaviyo to measure campaign effectiveness and manage subscriptions.

Managing Cookies

You can control or delete cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect website functionality.

You can also opt out of Google Analytics by using Google’s browser add-on. Marketing emails can be unsubscribed from at any time using the link included in the email.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements. Marketing data is retained until you unsubscribe or withdraw consent.

Your Rights

Under UK GDPR, you have the right to:

– Access your personal data
– Request correction of inaccurate data
– Request erasure of your data
– Object to processing
– Restrict processing
– Request data portability
– Withdraw consent where processing is based on consent

To exercise your rights, please contact: sales@enviroflexpumps.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on our website.